Hello Rose,
We sincerely apologize. Even though these earrings are first packed in bubble wrap with another layer of protection in the form of a pillow box, sometimes these issues occur during shipping. We want you to know that we take pride in our products, and we are always responsible for our products. Sending us an email with a photo of the damaged item will guarantee that your problem would be taken care of. We see that your order was from 6 months ago. Had you contacted us with the issue, we would have gladly sent a replacement or issued a refund. We apologize that your experience with our earrings did not meet your expectation. Rest assured that our customers are always taken care of!
The Songbird Team